FAQs

If you are trying to register but having issues, you can email us via supporters@fittoflychallenge.org.au to get some assistance. Please include your daytime phone number so that you can be contacted during business hours if needed.

No, registration for the Fit to Fly Challenge is FREE! So even more reason to jump on board! Of course, you can choose to make an optional self-donation when you sign up to kick-start your fundraising.

There is! You can find our Fit to Fly Facebook community group here or search "Fit to Fly Challenge" on Facebook. Our community would love to meet you and support your journey.

When you sign up to the Fit to Fly Challenge, a fundraising page will be automatically created for you.

It's through the support of your fundraising that RFDS can continue to deliver vital healthcare across Australia.

Your support will help deliver more than 12,000 mental health consultations, yearly, to people in remote, rural and regional Queensland.


We're here to help you every step of the way and we will be sending you useful tips and tools via email over the coming weeks to support your fundraising.

Every dollar you raise will help to keep the Flying Doctor flying. How awesome would it be if you reached your target!

If you're stuck on how to boost your fundraising total why not try posting in our Facebook group? Our community would love to meet you and support your journey.

Make it personal and make it fun! Post regular updates on your Facebook to make people feel involved in your challenge. Post videos, post selfies, tag friends and include your fundraising page link. The more times you share, the more attention you'll get, so be as creative as you can be!

We’ve also created some fundraising tools that you’re welcome to use to spread the word of your challenge, they can be found here.

The best thing to do with cash donations is to collect the cash and the details of the donor, then jump directly onto your fundraising page (you can search for your fundraising page here, by searching for your name) and process the donation under their name using your card. Then a receipt will be emailed to them for tax purposes.

It's better to do this on the front-end of your fundraising page rather than in the back-end of your Dashboard.

By creating a fundraising page, you are accepting the terms and conditions and once your fundraisng page as been created, this is your authority to fundraise.

Donations can be made through your fundraising page. Simply copy the link and send this to your friends, family and colleagues to sponsor your challenge.

Cash donations can be collected and deposited into the Royal Flying Doctor Service (Queensland Section) bank account. You can Contact us for more details.

We want to make fundraising easy, so we have some great resources to help you do that. Your best tool is your online fundraising page – easy to set up and easy to share. It is the best way to get donations and spread the word about your Fit to fly Challenge challenge this March. 

Visit the Resources tab of your dashboard here or the Reward and Resources page here to find posters, social media tiles, email signatures and more.

A tax-deductible donation is any donation over $2 that was not given in exchange for good or services. 

Examples of payments that are not tax-deductible include:

• Registration fees
• Postage fees
• Purchases of raffle tickets 
• Any funds donated from outside of Australia

You can add a blog or images to your fundraising page via the 'edit my page' tab from your Dashboard.

Yes, you can edit your fundraising goal via the 'edit my page' tab from your Dashboard.

Yes, you can find your personalised QR code on your Dashbaord, through the 'Ask for Support' tab.

Setting up a Facebook fundraiser from your Oceans to Outback page is an easy way for you to share with your friends and family that you're doing the challenge. 

To set up your Facebook fundraiser, you can follow these simple steps:

1. Login to your Dashboard;
2. Select the blue 'Create a Facebook Fundraiser' button (it's just under your name)
3. It should then open up in Facebook to connect to your profile.
4. 4. Click 'Continue' to connect your Facebook account to your Oceans to Outback account.

You can then share your Facebook Fundraiser with your family and friends, and the donations you receive through Facebook will be added to your Oceans to Outback page.

Did you know? People who set up a Facebook fundraiser rasie 80% more than the average!

For all donations made via Facebook, a receipt is automatically generated by Facebook and is emailed to the primary email address linked to your Facebook account.

If you're having trouble accessing your receipt, click here for Facebook's Help Centre.

Absolutely! 

We can update your Fundraising page for you. Please email us and let us know the details and we can have it updated for you.

A tax-deductible donation is any donation over $2 that was not given in exchange for good or services. 

Examples of payments that are not tax-deductible include:

• Registration fees
• Postage fees
• Purchases of raffle tickets 
• Any funds donated from outside of Australia

Facebook will send an email of your receipt to your primary email address on your Facebook account once you have donated. 

Sharing your Fit to Fly fundraising link directly on Facebook allows your Facebook friends to go to your website fundraising page and donate directly through the Fit to Fly website.

Creating a Facebook Fundraiser through your dashboard allows you to fundraise through Facebook as another fundraising channel, and share to your Facebook network, for them to directly donate towards your efforts through the Facebook platform. 

Unfortunately, Instagram doesn’t connect with the Fit to Fly website.

It connects to the Fit to Fly Facebook fundraiser (made through a participants Dashboard), however, Meta hasn’t allowed the connection to the Fit to Fly website to get the information off Instagram, so any donations on Instagram won’t feed through.

If you would like to share your page on Instagram, you will need to copy and paste your fundraising page URL and then put that in your bio on Instagram.

Then, when you post on Instagram, direct people to go to the link in your bio to donate to your fundraising page.

Through your kind support, the RFDS can continue to provide emergency medical and primary health care services to anyone who lives, works or travels in rural and remote Australia.

Access to prompt, reliable healthcare is something that many of us take for granted. But for those living in rural and remote areas, it’s not always possible. In an emergency, waiting time is critical: it’s the difference between life and death.

Each year, approximately one in five, or 960,000, rural and remote Australians experience a mental illness. While data suggests the rates are similar in major cities, the accessibility of mental health services significantly differs in rural and remote areas. Farmers, young men, the elderly and Aboriginal and Torres Strait Islander people are at the highest risk of suicide and self-harm, making the services RFDS offers in Queensland vital.

RFDS (Queensland Section) delivers more than 12,100 mental health consultation annually and has the largest mental health service of RFDS sections across Australia. Our clinicians operate in areas as remote as Lockhart River in the Cape York and all the way to Camooweal on the Northern Territory Border.

The Mental Health and Wellbeing Service contains several specialised teams which provide psychological therapies and tailored programs for rural and remote Queenslanders.

Challenge yourself to walk 3 kilometers every day in March!

And raise funds to make sure the Flying Doctor fleet of life-saving aircraft are ready to fly, and ready for anything. Always.

Because of your wonderful support, the Royal Flying Doctor Service can travel further, respond quicker, and deliver essential primary health care to every Australian – no matter where they live.

From your Dashboard, go to the tab 'Fitness Activity', in this section you can either connect to your preferred fitness app or enter your fitness activity manually in this section.

You'll also be able to edit or remove any entered activity in this section.

The challenge starts on 1st March! And ends on the 31st March.

You can start your fundraising as soon as you've registered, as your fundraising page has been created.

Yes, you can edit your target distance from the 'Fitness Activity' tab from your Dashboard.

Once you enter in an amount, scroll down until you see the 'Save changes' button. Press this button to save the changes you've made.

Yes, you can enter in your kilometers from when you sign up, under the 'Fitness Activity' tab from your Dashboard.

Note: All fitness activity recorded before March 1 will be removed on the 28th February, for the challenge to start on March 1.

1. Use a step converter

Enter your steps into this online converter to find a rough estimate of kilometers walked. 

Steps to Kilometer Calculator


2. Record your kilometers onto your Dashboard

You can enter in your kilometers, under the 'Fitness Activity' tab from your Dashboard.

You can create a team at any time and add people to the team at any time. A team is made up of individuals, so each individual must have their personal fundraising page as well.


On mobile:
If you would like to create your team, you can do this by logging into your Dashboard here, and then in the top right corner, you'll find your profile image. In an orange box, you'll see "Create a Team" listed there, click on this.

This will open up the Create a team page, from here, you'll be able to name your team, set your team fundraising goal, profile image, opening title and message.

After creating your team, the team dashboard should pop up, on this page there will be a link that can be used to share with others to join your team.

The person who creates the team is the team captain, and will be able to change any of the team details at any stage.

If you are already in a team, this 'create a team' option will not be available.


On desktop:
If you would like to create your team, you can do this by logging into your dashboard here, you'll see a "Do It With A Mate" tab.

From here, you'll be able to name your team, set your team fundraising goal, profile image and title and message.

After creating your team, the team dashboard should pop up, on this page there will be a link that can be used to share with others to join your team.

The person who creates the team is the team captain, and will be able to change any of the team details at any stage.

If you are already in a team, this 'create a team' option will not be available.

On mobile:
If you would like to add someone to your team, you can do this by logging into your dashboard here and then in the top right corner, you'll find your profile image. Under My Fundraising, you'll see "My Team" listed there, click on this.

From there, head to 'Dashboard' section under the "Teams' tab, you'll then see a link that you can share with people to join your team.

On desktop:
If you would like to add someone to your team, you can do this by logging into your dashboard here and then go to the 'My Team' tab.

From here, you'll then see a link that you can share with people to join your team. Share this link with others and they will then join your team.

If you would like to join a team, make sure you are logged in, and head here to search for the team.

Search for the team you wish to join, and click on that team profile image. It will then open up the team fundraising page, just under the team name, there will be a "join us" button. 

Click on this "join us" button to join the team. You will be asked to confirm or cancel this after clicking the "join us" button from the teams page.

Many employers offer matched giving for their employees' fundraising efforts. Even if your employer won’t match dollar for dollar raised, they may be willing to support your efforts!

You can also find resources that may assist you under the Resources page.

If you're unable to see your donation listed on the persons page that you wanted to donate to, please contact us at supporters@fittoflychallenge.org.au and we will find the donation and move it to go towards that persons fundraising efforts.

If you're trying to log in but can't remember your password, click the "Forgot Password?" link on the login screen, here. Enter your email address and we'll send you a link to reset your password.

If this doesn't work for you, please contact us at supporters@fittoflychallenge.org.au and we will get back to you within 24-48 hours.

If you cannot find your donation receipt, please email us via supporters@fittoflychallenge.org.au.

The donation receipt may have landed in your Spam/Junk email folders.

We will start sending the rewards out from February 2nd. Please allow up to 10 working days for it to arrive.

We will start sending the rewards out from February 2nd. Please allow up to 10 working days for it to arrive.

We will start sending the rewards out from February 2nd. Please allow up to 10 working days for it to arrive.

The t-shirts are unisex sizing and below is a guide for the sizes:

Half chest: Measured horizontally across garment from seam to seam. 2cm underneath armhole

Centre back length: Garment length measured from back neck seam to garment hem. This shirt style has a dropped hem, so the front will measure slightly shorter.

We do apologise if your preferred size is unavailable. Once a size is out of stock, it will be removed from the selection as soon as possible. 

We do! You can buy RFDS merchandise from our shop here.